Return and Refund Policy

Thank you for shopping at the I Love Sea Glass Online Store. We value your satisfaction and want to ensure a seamless shopping experience. In the event that you need to return a product, please review our refund policy below.

1. Eligibility for Refunds:

  • We accept refund requests for products within 30 days from the date of purchase.
  • To be eligible for a refund, the product must be either misprinted, damaged or defective.
  • The product must also be unused, in its original packaging, and in the same condition as when you received it.  
  • We do not accept refunds or returns for items for items that are not the correct size or products shipped to an incorrectly provided address.
  • Gift cards are non-refundable.  

2. Return Process:

  • To initiate a refund, please contact our customer support team at Provide the order number, product details, and a brief explanation for the return.
  • Our customer support team will guide you through the return process and provide you with the necessary instructions and return address,

3. Refund Evaluation:

  • Once we receive your returned product, our team will inspect it to ensure it meets the eligibility criteria mentioned in Section 1.
  • We will notify you via email regarding the status of your refund request within 7 days after receiving the returned product.
  • If your refund is approved, it will be processed and a credit will automatically be applied to your original method of payment within a reasonable amount of time.

4. Exchanges:

  • We currently do not offer direct exchanges for returned products.   

5. Late or Missing Refunds:

  • If you haven't received your refund within a reasonable amount of time, please check your bank account or credit card statement first.
  • If the refund is not reflected, contact your financial institution or credit card company for further assistance.
  • If you require additional support, please reach out to our customer support team, and we will be happy to assist you.

6. Changes to the Refund Policy:

  • We reserve the right to update or modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website.

If you have any further questions or need clarification regarding our refund policy, please don't hesitate to contact our customer support team. We are here to help you.